Let's FAQ

AUSTRALIA

We offer same-day dispatch. Orders received before 12pm (AEST) Monday – Friday are shipped that day. Orders are shipped from our Melbourne warehouse.

Free shipping as standard on all orders

Estimated shipping time: 2 to 7 business days

Service: Australia Post


Express shipping

Orders received before 3pm (AEST) Monday to Friday are shipped same day.

Estimated shipping time: 1 to 3 business days

Cost: $5

Service: Australia Post

Complete your online purchase and we’ll email you with confirmation of your order and delivery details. We’ll also send you a link to track and trace, so you can stalk your delivery at any time. 

Orders will be delivered between 7am and 9pm and will require a signature on delivery. If you’re not in residence when delivery is attempted, the driver will leave a card in your mailbox with a curse word (no, not really), information on how to collect your parcel at your nearest Australia Post outlet.

INTERNATIONAL

Great news guys! Kings & Queens ships to loads of destinations around the world. We use the Australia Post Express Courier International trackable service (trying saying that 5 times fast) for all our international orders.

Orders should be received within 8 business days.
If your order has not arrived within this timeframe, start by contacting the shipping company to see where it’s at. You’ll find the tracking number in our email confirming your order.

Flat Rate Shipping Worldwide.
We charge a subsidised flat rate of $30AUD for your order to be shipped beyond the shores of Australia. 

PO BOX addresses:
Sorry international folks, we don’t deliver to PO boxes or equivalent. A residential or business address is required.

Overseas customs duties and taxes: Our prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed.  Yes, it sucks, but this is the responsibility of the customer. Please check with your local customs office for further information. 

Please also visit our Delivery Page.

All items purchased from us come presented in our signature K&Q box-of-goodness, complimented with a clever linen filing bag. We ship our products like everyone’s receiving a gift, so no need for additional wrapping. 

Gift notes can be added, but need to be done so at the time of purchase. If you’d like to not remain anonymous when gifting our linen, hover over the shopping bag in the top right hand corner and click “Add A Gift Note” from the dropdown. Write your pal a tear-jerker or witty one-liner, then make sure you save your changes by clicking “Save Note”.

If you blew it on the ‘review & purchase’ page in the checkout section of the site, fear not. If you don’t notice the wrong address until after your order is finalised, please contact us immediately on one of the below.

Phone: + 61 2 9337 5856
Email: Start a love note here

(please include your name and confirmation order number)

You can track your item on our website here.

Yes. We make exceptional products and fully stand behind their quality. However, if you are dissatisfied with any aspect of your purchase (Honestly, WTF!), you can return those items within 30 days of delivery.

Returns can be fully refunded or exchanged other products of an equal value across the Kings & Queens website. If you were the recipient of a gift and have any questions about the return process, please contact the Kings & Queens team via email.

Kings & Queens does not accept returns more than 30 days after delivery, or for international orders. We apologise for any inconvenience this may cause!

To return any item(s) from your order, please follow these 8 easy steps via our Returns & Exchanges Portal above. You'll be prompted to follow the steps below.

1. Enter your order number, email, postcode in the fields located and press “Start a Return.”

2. Follow the onscreen instructions and select the order that contains the item(s) you wish to return.

4. Click the item(s) you wish to return and describe your reason for your return.

5. Select your preference of return - Refund, Exchange, Gift Card.

6. Download and print the shipping label.

7. Repack your items and packing list in original packaging (as best as possible).

8. Drop off at the nearest mailbox.

9. Wine o’clock.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our delightful Customer Service Team via email, who will be happy to assist in arranging your return or exchange.

A gifted item can be returned for an exchange or gift card. You will however, need a receipt as your proof of purchase (there’s the awkward part). The product MUST be unused and in its original packaging – so if you’re wanting to return it because your dog put paw marks all over it, tough love ahead, sorry. 

If the colour doesn’t match your boudoir or you’re more of a linen over sateen kinda’ guy or gal (for example), please click here to begin the process. 

Kings & Queens does not accept returns after 30 days from date of original delivery.

You can use any of the following as original proof of purchase: 

e-receipt tax invoice

KINGS & QUEENS online account order history

Gift Receipt

It can take up to 7 business days for your return to arrive to our office, undergo a quality check and have your refund processed. Once your item has been received and it’s looking all ship-shape, we’ll process an exchange or refund and let you know via email. From this point, allow 1-5 days for your refund to appear in your account or your new goods to arrive!

The goods are your responsibility until they reach our office. This ruins our day (as well as yours) so please make sure it’s packed securely and be sure to use a postal service that insures you for the value of the items you are posting.  In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

It’s important to us that our customers have a fabulous shopping experience, so we strive to fulfill returns requests wherever humanly possible.

Should you need to change your order after your payment has been processed, please call us immediately on +61 2 9337 5856. There may be some instances where we are unable to modify your order, but we’ll do our best.

If you’re looking to cancel your order after payment has been processed, again, call us immediately on +61 2 9337 5856.  Usually this isn’t a problem, but we’re unable to cancel orders after items have been shipped, sorry.

If we’re currently sold out of an item, fear not! We have an option where you can add yourself to a waiting list. We’ll let you know when it’s back in stock and how to get said item into your hot little hands. Alternatively, contact our lovely Customer Service Team who can let you know info such as estimated lead times for the next shipment, and reserve your items for you personally. Too easy.

On the day your order is dispatched we’ll flick you an email, which includes all the info you’ll need.  You can track your order anytime using the tracking number supplied in your Order Confirmation email here.

In order to create a royal worthy sleeping experience, we make our products from the most luxurious fabrics on the market. We weave our sheet with leading fabric mills in Portugal, where the collective wisdom of centuries is combined with cutting-edge technology.

From seed to finished product, the process starts with sourcing the best Egyptian cotton and French Linen fibres. We mill and weave the fibres with and then send the fabric to our dyeing & finishing house, where it is coloured & finished using state-of-the-art equipment. Our European partners have generations of knowledge about how to create the best darn sheet available. Many of our partners are small- to medium-size family-run companies, enabling us to foster transparency and collaboration across our supply chain. How refreshing.

There’s a lot of sheet out there, but unfortunately, it’s not all good sheet. Thread count is simply the industry’s standard measurement of the number of vertical and horizontal threads contained within one square inch of fabric. Thread count isn’t necessarily an accurate indicator of good sheet, nor it doesn’t ensure that you’re purchasing the safest or softest option. 

Our Sateen weave has a 400-thread count. It’s a smooth as a baby royal’s highness with a slightly luminous finish. This is a silky, ultra luxe look and a divine sleeping experience. Our collections will get softer and more delicious with every use and wash.

Thread count is a refers to the number of threads per square inch. It's a measurement to determine the density of fabric.

Myths and legends:

The old-school bedding industry created a story that the higher the count, the better the sheet. But it's predominantly a myth. A very high thread count generally means a sheet is dense, less breathable, and often more expensive. But buyers beware – it does not necessarily equate to higher quality. 

But how could this be so? Companies can do creative things to boost their numbers, either by double-counting threads or stuffing fibers through the weave until it's jam-packed. The perception is that the denser the flasher, but it doesn’t always make for a great sleep experience.

We use extra-long, single ply fibers, so each thread count is legit and makes our sheets as soft as a royal babies highness!

Unlike many sheet brands, we avoid any artificial wrinkle-free chemicals like it was a fly in our soup.

Like any 100% cotton products, raisins, or faces, your sheets will naturally wrinkle. However, rest assured your sheets will wrinkle less and less with every wash. We recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we suggest taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to finish off.

Yes! All of our products are OEKO-TEX certified which means it’s free of nasty chemicals and substances. OEKO-TEX tests for harmful substances which are prohibited, or regulated by law, and chemicals which are known to be harmful to our precious health.

Both our Percale and Sateen fabrics are made using the same, flashiest, long-staple Egyptian cotton – the only difference between these fabrics are in how they’re woven. Linen is produced from a different plant variety, so comes with it’s own distinct characteristics.

Our Percale

Cool and crisp to the touch, we like to think of it as the perfect button down shirt. Great for the hot sleepers (don’t sweat it, you’re all hot in your own way), it’s super breathable and will get softer with continued use.

Our Percale fabric goes through a stonewashed process to give it a soft texture and a more smart-casual appearance (A bit like wearing your boyfriend’s shirt when you nip off to the privy in the morning - sure, it’s practical, but really, you still want to look effortlessly awesome). Although many brands use synthetic finishes to expedite this finish, we think that’s cheating and it’s not great for the sheets or people, so we don’t.

Our Sateen 

Ridiculously soft and smooth, our sateen is lustrous, elegant and the more classically luxurious of our cotton fabrics. Sateen is also naturally more wrinkle resistant – bonus points! 

We call it a ‘matte Sateen’, as it doesn't have the overly shiny appearance typically associated with satin. We dig it – it’s a super classy finish, baring no resemblance to a 70’s ‘exotic film’ set.

Our Linen

As a fibre made from the flax plant, linen is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a deliciously soft and supply fabric. Point of fact, the more linen bedding is slept in, lived in and washed, the softer and more beautiful it becomes! 

Light and airy, Linen is perfect for balmy climates and those seeking a stylish yet casual look. Linen sheets are a dream to sleep in year round; they’re light and more breathable than cotton in summer, but keep you cozy and warm in winter. Linen bedding is also super hard wearing and can literally last for decades if cared for properly. Try it...you'll be as obsessed as we are.

We believe in offering our customers high-quality products at accessible prices that don’t cost the planet. Together our team is striving for better products and better business practices for a healthier planet. For more info on our sustainability efforts, click here.

You can view our size guides here for more detailed sizing information.

All of our fitted sheets fit mattresses up to 16" (40-42cm) in depth.

To right we do! We provide free swatches for customers who are looking to match their linen to a room palette, or who simply want to feel the Kings & Queens difference. Email us at here with your request.

K&Q to the rescue! If the current status of an item is ‘out of stock’, we’ve provided an option to join our waitlist – crisis averted. We’ll email you once they’re back in stock. Alternatively, you can contact our Customer Service Team here who can inform you on next shipment lead times lead times, and reserve your items for you personally.

All payments for your truly inspired purchase, made through Kings & Queens online, will be managed through a seriously secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

We accept:  Apple Pay, Google Pay, Shop Pay, Paypal or a credit card using VISA, MasterCard or AMEX.

We also accept AfterPay, Zip Pay, Klarna.

We accept cake too, but typically require payment for our goods as well.

Yes. Our Digital Gift Card arrives via email instantly. The Digital Gift Card is redeemable online at kingsandqueenshome.com.

Once your friend uses the referral code, it can take up to 24 hours for our system to issue your code. If you do not receive it within this timeframe, please reach out to us via email here.

At Kings & Queens, your security while shopping with us online is critical. We joke about a bunch of stuff, but protecting your online security is laughing matter. As such we have taken all reasonable measures to provide you a secure online purchase environment (using 128 bit Secure Sockets Layer (SSL) encryption, no less). Your personal and payment details are kept safe at all times. 

Life hack: To verify you are on a secure page, look for a padlock icon in your browser address bar. This verifies the authenticity and integrity of our website security. Cool, huh!

From time to time, we will collect your personal details online so we can pimp your shopping experience. Rest assured, your esteemed details are safe with us and will only be used to deliver the services you have requested.

You can update your details at anytime by contacting us.

View our full Privacy Policy.

We do! You can apply to join our trade program here.

Want to be kept in the loop about our offers, promotions, and new collections? Of course, you do! Sign up by providing your detailsin our website footer here. To let you know your request has not been lost in the interwebs, we’ll send you a confirmation email in a flash.

If you already have an account with us, you can provide your correspondence preferences by logging in and completing the details here.

If you are not yet registered as a customer, you can create an account by clicking the Person Icon, located at the top right hand corner of the site. Follow the instructions and you’ll be in the fold in a jiffy! Login to order items, create wishlists and keep your records centralised. P.s - It’s not essential to have an account to make a purchase, but hey, why wouldn’t you?

Login into your existing account via the button located at the top right-hand side of the page, make any changes to your previously provided information.

P.S - Any personal information you provide Kings & Queens is used exclusively to provide you with excellent service. Your personal information will never be provided to third parties, nor used by us for anything other than the purpose originally stated. See our detailed Privacy Policy for all the details.

Are you freaking serious?! We love and appreciate all feedback, as it allows others to make informed choices from the horse’s mouth (we’re not calling you a horse).

Simply click 'Write a Review' half way down the Product Page of which you've tried and tested! Or wait for an email from us when we check-in.

You can read our full T's & C's here

For questions and/or complaints you’re welcome to contact our Customer Service Team post-haste, via email.

Kings & Queens will bend over backwards to answer your emails within 48 hours, of the working week.

Percale, Sateen & Linen Fabrics

Most certainly do -

Machine wash on a cool setting (temperature, not disposition), using a mild, liquid detergent.

Wash similar items together – going matchy-matchy on colour and fabric is best for maintaining the condition of your sheet.

If you’re going to tumble dry, do so on a low setting. Don’t dawdle on removing the sheets when dry.

Don’t even think about it - 

Never use fabric softeners or powdered detergent – weird huh?! Yep, it’s not good for the fabric.

Don’t wash your bedding with clothing – zippers, hooks, etc. can tear the sheet out of your stuff.

Avoid products containing benzoyl peroxide, alpha hydroxyl acids and chlorine bleach. Requires label reading (dull!), but the results are worth it.

General Care 

Should I wash my sheets when they arrive? 

Not only do they look flash when they arrive but they’re also good to go. Our sheets will be just the right balance of crisp and soft from the very first sleep, but we purposely made our sheets on the bigger side in order to account for a two percent shrink factor (better than the industry standard). You can give them a quick wash to ensure the best fit on your bed, but if you are keen to get horizontal, they’re safe to sleep on now.

Air drying is definitely best for the longevity of products, but can sometimes give you a crispy feeling, like you’ve spent too long in the sun without block. If you plan to air dry, 10-12 minutes on medium heat in the dryer before you hang them out to dry helps to re-orient the fibers after washing and leaves a soft finish on the surface of the fabric. Alternatively – you can finish them off in the dryer post-line hanging.

Here’s a great how-to guide:

When drying in the dryer, avoid overloading the machine. Drying items in smaller loads makes for a more even dry. 

Tumble dry for no longer than 20 minutes on the low or medium heat setting. Try your darndest to not over-dry your items as these will weaken their fibers and potentially cause them to deteriorate.

Remove the items from the dryer while they are still slightly damp. Spread them out neatly on the bed or hang them over a railing or shower curtain rod to finish air-drying. Gravity will do the work of eliminating nearly all wrinkles. The cool, gentle flutter of a ceiling fan is also great for caressing your sheets to perfection at the final stage of drying. 

Avoid drying in direct sun, they like vampires and don’t like it, and sunblock is terrible for your sheets. 

Check your item is completely dry before storing in your linen filing bag (received free with purchase) to prevent any dampness, mildew and weird, stinky, sock-like smells.

Absolutely you can iron your sheets! There’s no nasty anti-wrinkle chemicals in our sheets, so iron at your prerogative and sleep easy. We recommend that you stick with a warm setting and iron on the reverse side if there is a print or design on the item.

Yes. Kings & Queens bedlinen are happy to be dropped off at your friendly dry-cleaners to get the job done.

With most sheets, putting a quilt or duvet in its cover or folding a fitted sheet is a pain in the royal toosh. However, we’ve mininised the pain factor by arming you with crisp seams and labels indicating the shorter end of the sheet. This makes navigating the silky terrain that much easier. Here’s a step-by-step process for folding your sheets: 

1. Lay the sheet flat on a large surface with the elastic facing up and fold in half.

2. Fold sheet in half.

3. Fold the sheet into thirds, forming a long rectangle.

4. Fold the sheet into thirds to form a square.

5. File in your K&Q linen bag, for easy of reference.
6. Spend all that extra time snoozing.

We’ve made it classy and simple! Grab our handy linen filing bag (supplied with purchase) to help store and find your stuff without losing your sheet. Make sure you fold each item flat (not scrunched up in a ball), and store them in a cool, dry, well-ventilated area. 

For long-term storage, avoid stashing them in plastic bags and boxes, as natural fibers need to breathe. Make sure stored linens are not exposed to direct sunlight, as this can cause permanent yellowing, and that just ain’t right.