Order before 12pm (AEST) on any business day and we'll have your order on the way to you that same day.
|
Location |
Cost |
Delivery time |
|---|---|---|
|
Australia |
||
|
Standard (Australia Post eParcel) |
FREE |
2-5 business days |
|
Express (Australia Post Express) |
AU$5 |
1-3 business days |
|
Rest of world |
||
|
Standard (Australia Post International eParcel) |
AU$30 |
6-12 business days |
|
Express (Australia Post International eParcel) |
AU$40 |
4-9 business days |
More information
AUSTRALIA
Delivery times are 2-5 business days from the time of order. Complete your online purchase and we’ll email you with confirmation of your order and delivery details. We’ll also send you a link to track and trace, so you can stalk your delivery at any time.
Orders will be delivered between 7am and 9pm and will require a signature on delivery. If you’re not in residence when delivery is attempted, the driver will leave a card in your mailbox with a curse word (no, not really), information on how to collect your parcel at your nearest Australia Post outlet.
INTERNATIONAL
Great news guys! Kings & Queens ships to loads of destinations around the world. We use the Australia Post Express Courier International trackable service (trying saying that 5 times fast) for all our international orders.
We charge a subsidised flat rate of $30AUD for your order to be shipped beyond the shores of Australia.
PO BOX addresses:
Sorry international folks, we don’t deliver to PO boxes or equivalent. A
residential or business address is required.
Orders placed before 12pm (AEST) on any business day (i.e. during the week) will be dispatched and on the way to you that SAME day!
Orders placed after 12pm (AEST) or on a non-business day (i.e. on the weekend) will be dispatched the NEXT business day.
Please note that during some sale periods, dispatch times can vary slightly while we work super hard behind the scenes to get your sheets out to you!
You can track your order on our website here.
Our prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed. Yes, it sucks, but this is standard and part of the responsibility of the customer. Please check with your local customs office for further information if unsure.
All items purchased from us come presented in our signature K&Q box-of-goodness, complimented with a clever linen filing bag. We ship our products like everyone’s receiving a gift, so no need for additional wrapping.
Gift notes can be added, but need to be done so at the time of purchase. If you’d like to not remain anonymous when gifting our linen, hover over the shopping bag in the top right hand corner and click “Add A Gift Note” from the dropdown. Write your pal a tear-jerker or witty one-liner, then make sure you save your changes by clicking “Save Note”.
If you blew it on the ‘review & purchase’ page in the checkout section of the site, fear not. If you don’t notice the wrong address until after your order is finalised, please contact us immediately on one of the below.
Phone: +61 2 9337 5856
Email: Start a love note here
(please include your name and confirmation order number)
You can track your item on our website here.
If a product is a part of our Workshop or on pre-order, information will appear on the product page with a ship by date to let you know when it will be leaving our warehouse. This date will also appear in your cart during checkout. Don’t worry you will receive updates from us about its progress!
If you order an in-stock item along with a pre-order, don’t worry we will ship the in-stock items separately. Rest easy, there is no additional shipping costs!