Can I return an item?
Yes. We make exceptional products and fully stand behind their quality. However, if you are dissatisfied with any aspect of your purchase (Honestly, WTF!), you can return those items within 30 days of delivery (‘delivery’ is defined as the date the shipment was marked delivered by the carrier's tracking number).
Returns are fully refunded in the original payment form. If you were the recipient of a gift and have any questions about the return process, please contact the Kings & Queens team at 1800-XXX-XXX Monday through Friday, between 9AM and 5PM.
Kings & Queens does not accept returns more than 30 days after delivery, or for international orders. We apologise for any inconvenience this may cause!
How do I return an item?
To return any item(s) from your order, please follow these 8 easy steps:
- Enter your email address in the field located above and click “Start a Return.”
- Check your email and follow the instructions contained within to authorise your return.
- Follow the onscreen instructions and select the order that contains the item(s) you wish to return.
- Click the item(s) you wish to return.
- Click “Confirm Return & Refund.”
- Download and print the shipping label.
- Repack your items and packing list in original packaging (as best as possible).
- Drop off at the nearest mailbox.
- Wine o’clock.
What if my item was damaged, incorrect or faulty?
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our delightful Customer Service Team on 1800 XXX XXX, who will be happy to assist in arranging your return or exchange.
I’ve received an item as a gift… awkward silence… but it’s not what I’m after. Can I return it?
A gifted item can be returned for an exchange or gift card. You will however, need a receipt as your proof of purchase (there’s the awkward part). The product MUST be unused and in its original packaging – so if you’re wanting to return it because your dog put paw marks all over it, tough love ahead, sorry.
If you were the recipient of a gift and the colour doesn’t match your boudoir or you’re more of a percale over sateen kinda’ gal (for example), please click here to begin the process.
Kings & Queens does not accept returns after 30 days from date of original delivery.
What can I use as proof of purchase?
You can use any of the following as original proof of purchase:
- e-receipt tax invoice
- KINGS & QUEENS online account order history
- Gift Receipt
How long will my return take, please?
It can take up to 7 business days for your return to arrive to our office, undergo a quality check and have your refund processed. Once your item has been received and it’s looking all ship-shape, we’ll refund you and let you know via email. From this point, allow 1-5 days for your refund to appear in your account.
The goods are your responsibility until they reach our office. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This ruins our day (as well as yours) so please make sure it’s packed securely and be sure to use a postal service that insures you for the value of the items you are posting.
It’s important to us that our customers have a fabulous shopping experience, so we strive to fulfill returns requests wherever humanly possible.
Oops, I blew it – I need to change or cancel an order…
Should you need to change your order after your payment has been processed, please call us immediately on 1800 XXX XXX. There may be some instances where we are unable to modify your order, but we’ll do our best.
If you’re looking to cancel your order after payment has been processed, again, call us immediately on 1800 XXX XXX. Usually this isn’t a problem, but we’re unable to cancel orders after items have been shipped, sorry.
The item I want is out of stock and I’m at risk of crying…
If we’re currently sold out of an item, fear not! We have an option where you can add yourself to a waiting list. We’ll let you know when it’s back in stock and how to get said item into your hot little hands. Alternatively, contact our lovely Customer Service Team who can let you know info such as estimated lead times for the next shipment, and reserve your items for you personally. Too easy.